Returns policy

Returns and Exchanges

We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all of our products.

We will offer a full refund or exchange for items which were delivered in error (on our part). If you are returning an item because you no longer want it, or for some other personal reason, a 20% restocking fee will be charged for admin time and reboxing.

If an item is returned and it is damaged or not resaleable, then you will be charged for the item as we see fit.

Cancellation Policy

If a job cancels within 48 hours of the booking date & time there will be a cancellation charge of £45.00 + VAT, which must be received prior to the appointment being rescheduled. Any job which cancels outside the 48 hours will be rescheduled without incurring any charge.

If a job cancels because of incorrect information provided by the customer this will also incur a cancellation charge of £45.00 + VAT.

If an order cancels & needs a refund, the refund will be put back onto the card used to pay minus a 10% admin charge.

If cancellation is expressly due to a fault of Rhino Roof Accessories, there will be no cancellation charge.